What is a Tuition Agency?
Exactly what is a Tuition Agency, and how does it work? You have seen countless agencies offering home tuition services all over the internet, but you are not sure what to expect from them, let alone trust them. Here we breakdown tuition agencies and their structure.
Tuition Agencies comprises of 3 key components – Parent, Tutor and Agent.
Home Tuition Agencies offer tuition-matching Services between the Parent and Tutor, with the Agent taking a cut from the Tutor as Commission. Parents requests Tutors from us, we provide Tutors to the Parent. Tutors pay the agency a cut from the tuition fees – usually 50% of the first month, for the link of assignment. (See: market tuition rates, 2019)
How does a Tuition Agency Work?
Parent (sometimes students) request a Tutor from an agency, usually at their website by filling up a form, or by calling the agent directly (+65 9177 9055). At this point, the Agent will proceed with a search for Tutors by sending out the assignment to all their Tutors registered with them.
After a few hours, the agent will get back to you with a List of Tutor Profiles to choose from. Parents now can see a full List of Tutor Profiles, with their Qualifications, Experience, and Rates indicated (See: Sample List of Tutor Profiles).
You can choose your preferred Tutor you would like to engage, or you can follow our recommendations. Agents will recommend the most suitable candidate for you, based on past experiences working with the Tutor, and also their relevant Qualifications and Experience. (See: 4 Types of Tutors to Avoid)
Once you confirm a Tutor, the agent will provide you with the confirmed tuition details, so you can begin the first lesson with our Tutor! (See: How to find the Perfect Tutor)
How does the Commission Policy work?
The standard Commission Rate for all Tuition Agencies in Singapore is: 50% of the first month (4 active weeks) of tuition fees go to Agents.
Different tuition agencies collect their Commission in different ways. Some Agents collect the full first month of tuition fees directly from the Parents, then make the subsequent 50% transfer to the Tutor after receiving payment from the Parent. Many problems can arise due to this method of collection, “Little recourse for unpaid Tutors“. Issues such as Tutor alleging still not being paid by Agent, Agent claiming Parent has not made payment hence unable to pay Tutor; all these issues will only cause doubts and problems between you and the Tutor, and will only negatively affect your Child.
CocoTutors collects Commission in a seamless, problem-free way. We collect the first 2 weeks of tuition fees – which equals to 50% of the first month (barring any changes to tuition details), directly from the Parent. The Tutor will only be paid by the Parent starting from the 3rd week onwards. This eliminates any issues faced above, as the Parent is the only point of contact for payment to either the Tutor/Agent.
However of course, there are some additional details relating to the calculation of active weeks* that are explained further in our Commission Policy, regarding rescheduled lessons, cancellation or change in Tutors. For the full breakdown, please take a look at our Commission Policy. You will not need to worry on this, since the agent will have already liaised with the Tutor!
Tutor finished the First Lesson, now what?
During the first lesson, Parents are to assess the suitability of the Tutor. This way, Parents can stop subsequent lessons should the Tutor be unsuitable due to various reasons – teaching style, attitude, punctuality etc. What for continue lessons if you know you can easily find a better Tutor? (See: How to Request for Tutors)
Should you find the lesson unsatisfactory or the tutor unsuitable, inform the agent immediately. They will arrange for a replacement Tutor – choose another Tutor from the List of Tutor Profiles provided, to come for subsequent lessons. This is to ensure that the best Tutor is found for your Child!
If the Tutor is suitable and you would like to continue with future lessons, do provide feedback to the agent as well! Once Commission (50% of the first month) is paid to the agent, all arrangements will be made directly with the Tutor thereafter. Should there be any issues with the tutor later on in the future, or should you want to engage another Tutor, let the agent know!
Main Function of Tuition Agency
The purpose of a Tuition Agency is to find the Perfect Tutor for Parents, by providing a List of Tutor Profiles. Parents can try out different Tutors until the most suitable one is found, but most of the time it is found within one try!