Frequently asked questions
Tutors have to pass through stringent reviews and criterias to ensure they are capable of providing excellent tuition services to you. Moreover, the points rating system for tutors further weeds out tutors that are less capable of delivering good tuition standards. Fill in our tutor request form.
Furthermore, our Home Tutors are NOT sourced from Facebook tuition groups, in which a MAJORITY of them are incapable tutors. Why we advise against Facebook Tutors.
Hence the Home Tutors provided by CocoTutors are deemed to be capable of delivering high tuition standards by both parents and CocoTutors, to ensure that your Child will be able to excel academically. If you would like to verify their qualifications, you may request for tutors to bring their relevant certificates to ascertain their identity. We will not send online documents due to privacy, security and safety concerns.
No. There is no minimum commitment period AFTER the first lesson.
After the tuition details are confirmed officially via Whatsapp, there is a minimum binding contract of completing the first lesson. Should the Parent/Student wish to cancel lesson/change Tutor after the first lesson, you may do so by contacting your respective tuition coordinators.
Part-time Tutors: private tutors who are giving tuition part-time, mainly consist of Undergraduates (NUS/NTU/SMU), A-Level Graduates, University (NUS/NTU/SMU) Graduates who have a Full-time Job outside. Tuition Rates from part-time tutors are usually the lowest among other types of tutors. Here are the average Tuition Rates across Singapore you will be paying when you request a Home Tutor.
Full-time Tutors: these tutors have many years of tutoring experience under their belt, hence expect to pay a higher price for their experience. These home tutors consists of mainly graduates from universities, or ex-MOE School teachers who turn to Full-time Tutoring.
Current/ex-MOE School teachers: these tutors are the cream of the crop tutors, hence expect to pay a hefty price for their expertise. These home tutors either tutor full-time or on the side. Their many years of experience and resources available will be able to aid any student into getting distinctions, since they would know the syllabus and the questions at the back of their hand.
Here is a guide on What to Expect when Hiring Different Types of Tutors, which will help you make your decision.
Once you submit the online Tutor Request form, we will proceed with a Search for Tutors and update you with a List of Tutor Profiles to choose from, within 12h.
Here is an in-depth Guide on How to Request for Tutors from CocoTutors.
Commission Fees are levied onto Tutors ONLY, which essentially means Tutor Request or Referral Services are FREE for Parents/Students! CocoTutors will collect 50% of tuition fees from first 4 weeks of active lessons* as Commission.
The first 2 weeks of tuition fees (50% of first month) is paid to CocoTutors, thereafter Tutors will be paid starting from the 3rd week onwards. This is barring any changes to the tuition details (hourly rate, tuition frequency, hours per lesson, etc). This is as part of our Commission Policy.
You, as Parents/Students/tutees, are to make payment to CocoTutors by the due date stated on the official email invoice. A S$5 administration fee will be charged if payment is made after 2359 on the day of the due date.
* First 4 weeks of active lessons refer to agreed tuition frequency per week for 4 weeks. For e.g, if agreed tuition frequency is 2 lessons/week, hence in 4 weeks, a total of 8 lessons would be completed. We would thus collect 50%, which is 4 lessons worth of tutor fees as part of our agent commission fees, directly from the tutee.
*** IMPORTANT: if there are any changes in tuition frequency such as additional lessons, please do inform your respective tuition co-ordinator from CocoTutors, so we can adjust our Commission amount.
You will be issued an official invoice via email once tuition details are confirmed. You are required to pay the tutor fees to CocoTutors before the due date, which would be 2 days after completion of 2 weeks of active lessons (e.g first official lesson commences on 1 Jan, payment due date would be 17 Jan. You can pay anytime before the due date). We will prompt you via SMS/Whatsapp to pay the outstanding fees before the due date.
You can pay the fees to CocoTutors via these methods: bank transfer via ATM/iBanking, or DBS/POSB PayLah! Please note that for all payments, it is your responsibility to keep the bank receipt as proof of transaction made via bank transfer. Please inform the agency when payment is done for verification.
You can also request for a receipt for payment should you require it.
If you would like to change tutors for any reason, such as conflicting learning/teaching styles etc, please contact us via Whatsapp/Call to +65 9177 9055 or email [email protected] with your home tuition details, and accompanying reasons, so we can give feedback to the tutor. You will still have to pay the amount for the completed lessons/hours with previous tutor.
We will conduct the change in home tutors immediately such that it would not affect your studies/pursuit of distinction. Choose from the List of Tutor Profiles that we provided earlier so we can replace a Tutor immediately!