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Privacy Policy

This privacy policy on this webpage sets out the basis on which CocoTutors of UEN53378205L (together with our subsidiaries, our holding company, subsidiaries of our holding company from time to time, collectively called “CocoTutors” or “we”) collects personal data from you and how we process such data.

By visiting our website www.cocotutors.com (our “Site”), you accept and consent to the practices set out below. You must not use our website if you disagree with any of our practices in our Privacy Policy. This policy is applied to all visitors, users and others who access or use this Website.

1         Collection of Information

1.1           For the purposes outlined in Clause 2, we may collect and process the following information about you:

(a)  Information you give us – information that you provide us (which includes your name, address, email address, telephone number, and other personal description) by filling in forms on our Site, or by corresponding with us (by phone, email or otherwise), for example:

        (i)  when you report any problem to us;

        (ii)  when you use certain features on our Site;

        (iii)  when you request any support from us; or

        (iv)  when you complete any survey or questionnaire we send you.

(b)  Information we collect about you – information automatically collected when you visit our Site, for example:

        (i)  technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

        (ii)  information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse- overs), methods used to browse away from the page, and any phone number used to call our customer service number; and

(c)  Information we receive from third parties – We work with third parties and we may receive information about you from them, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

1.2           Information transmitted through any form of direct communication to us shall be presumed to be “collected”, unless explicitly stated by the user.

1.3           We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2         Uses made of the information

We use information held about you for the following purposes:

(a)  providing, improving and developing our services;

(b)  researching, designing and launching new features or products;

(c)  presenting content and information in our Site in the most effective manner for you and for the device you use;

(d)  providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;

(e)  collecting overdue amounts;

(f)  complying with laws and regulations applicable to us in or outside of Singapore;

(g)  responding or taking part in legal proceedings, including seeking professional advice;

(h)  communicating with you and responding to your questions or requests; and

(i)  purposes directly related or incidental to the above.

We comply with the Do Not Call (DNC) Registry requirements and do not send unrequested messages (in any form) to the general public. Only users, “customers”, who have engaged our services or voluntarily provided our Service with their contact information via our website or other channels shall receive information (in any form) from us. Customers or tutors who engaged our services are deemed to have accepted the agreement and terms and acknowledge the willingness to receive future updates, marketing, and promotions. Users can unsubscribe at any point in time by replying and notifying us via the means of information channel that used to communicate the information.

3         Disclosure of your information

We will keep your personal data we hold confidential but you agree we may provide information to:

(a)  any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 5 of the Companies Act (Chapter 50);

(b)  personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services (for example staff engaged in the provision of support services);

(c)  our affiliates, business partners and counterparts (on a need- to-know basis only);

(d)  persons under a duty of confidentiality to us;

(e)  persons to whom we are required to make disclosure under applicable laws and regulations in or outside of Singapore; or

(f)  actual or proposed transferees of our operations (or a substantial part thereof) in or outside of Singapore.

(g)  third party agencies to investigate potential violations by our users, customers and tutors.

Personal data are not shared with third parties except above-mentioned circumstances. Personal data are not sold, or shared to other services and organisations.

4         Cookies

4.1  Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

4.2  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive.

4.3  We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

4.4  We use the following cookies:

(a)  Strictly necessary cookies – These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

(b)  Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

4.5  You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our Site.

4.6  We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

5         Third-party sites

Our Site or our communication with you may from time to time contain links to third-party websites over which we have no control. If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the privacy policies or statements of these websites understand your rights. We accept no responsibility or liability for any practices of third-party websites.

6         Security

6.1  We restrict access to personal information to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

6.2  We review our information collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.

6.3  Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

7         Your rights

7.1  You have the right to:

(a)  check whether we hold personal data about you;

(b)  access any personal data we hold about you; and

(c)  require us to correct any inaccuracy or error in any personal data we hold about you.

7.2  Any request under Clause 7.1 may be subject to an administrative fee to meet our cost in processing your request.

8         Amendments to this Privacy Policy

We may amend this policy from time to time by posting the updated policy on our Site. By continuing to use our Site after the changes come into effect means that you agree to be bound by the revised policy.

If you have any questions, comments or requests regarding personal data, please feedback to us via our contact form.